# Managed IT Services

Your entire IT department — at a fraction of the cost of hiring in-house.

We become your IT department: monitoring your infrastructure, managing your endpoints, handling your helpdesk, and proactively planning your technology roadmap.

## 99.9% Uptime SLA

## 15 min Response Time

## 24/7 NOC Monitoring

## $0 Surprise Invoices

## What We Do

### Managed IT Services Capabilities

### 24/7 NOC Monitoring
Proactive monitoring of servers, networks, and endpoints with automated alerting and issue resolution.

### Helpdesk Support
US-based helpdesk via phone, email, and chat. Tier 1–3 support with a 15-minute response SLA.

### Patch Management
Automated OS and application patching across all endpoints, with testing and rollback capabilities.

### Backup & Disaster Recovery
Automated backup management, recovery testing, and BDR planning so you can recover from anything.

### IT Roadmapping
Quarterly business reviews, technology lifecycle planning, and budget forecasting for IT infrastructure.

### Vendor Management
We manage relationships with your ISP, phone provider, software vendors, and hardware manufacturers.

## Why It Matters

### What You Get
- Fixed monthly cost — no surprise break/fix invoices
- Faster resolution than an internal IT hire can provide
- Proactive prevention reduces costly downtime
- Strategic IT planning aligned with business growth
- Scale up or down as your business changes

### Ready to get started?

Let's talk about how we can help your organization with Managed IT Services.

## FAQ

### Common Questions
- What is included in managed IT services?
- How is this different from break/fix IT support?
- Do you support remote and hybrid teams?
- Can I keep my existing IT person and supplement with your services?

### Not sure which service is right for you?

Take our free cybersecurity and IT assessment. We'll map out exactly what your organization needs — no sales pressure.